Important Information Regarding COVID-19

As our team at Neal, Leonard,& Sorensen Implant, Facial, & Oral Surgery practice continues to respond to significant local impact of the COVID-19 pandemic, our thoughts and prayers go out to those who have been affected by this global event. We are deeply grateful to the individuals and communities working on the front lines to contain this situation.

On a daily basis, we are closely monitoring the ever expanding guidelines and mandates from the various state and federal entities including the Centers for Disease Control (CDC), the American Association of Oral and Maxillofacial Surgeons, Washington State Department of Health, and local authorities to ensure ongoing operations in the safest and most responsible manner.

At this time, the Department of Health has provided a COVID-19 Health Alert for dental providers. Due to community transmission of COVID-19 in Washington as well as outbreaks of COVID-19 in long-term care facilities, a shortage of personal protective equipment (PPE) for healthcare settings and the high risk of severe disease in persons older than 60 years and in those with underlying health conditions, they are mandating the following directive:

To postpone all elective and non-essential dental procedures to minimize potential for healthcare transmission of COVID-19 and to mitigate limitations on availability of PPE for healthcare personnel caring for those with COVID-19

Dentists should prioritize seeing only patients with dental emergencies defined as:

“Dental care related to the relief of pain and management of infection.”

What this directive means is that we will remain open to address the oral and maxillofacial health needs of our community to prevent pain and infection or an undue burden on the emergency departments.

Drs. Neal, Leonard & Sorensen and team are committed to providing safe, high-quality, and individualized care that prioritizes not just your oral health but your entire well-being. The current pandemic of Coronavirus (COVID-19) has permeated our daily lives and activities. We are taking precautionary measures to help prevent the spread of this new virus. We are closely monitoring the situation and adhering to all relevant CDC guidelines. Please read below to see what measures we are taking to safeguard your health and for suggestions on how you can best protect yourself, your family, and your local community.

Our protocols and procedures are intended to screen for healthy patients. Please do not defer your dental care (especially those with pain or infection) out of fear for COVID-19. Our staff and doctors providers are available during this uncertain time to take care of you.

What we are doing to protect you:

We have implemented a new protocol where all hard surfaces, arm rests on waiting chairs and door handles are disinfected hourly, using EPA-registered disinfectants that have qualified under EPA’s emerging viral pathogens program for use against SARS-CoV-2 (a.k.a. the COVID-19 coronavirus).

As has always been our protocol, all patient examination rooms are cleaned and disinfected after each patient encounter.

You may receive appointment reminders or phone calls instructing you when to reschedule. Our goal is to protect and care for all of our patients, so we urge you to reschedule if you have any symptoms of an upper respiratory infection (cough, runny nose, fever, sore throat or shortness of breath).  We will work with you to reschedule at a time that is convenient for you after you are symptom free. Even if your provider is booked out far in advance, you will be prioritized to be rescheduled.

Waiting rooms are equipped with masks and hand sanitizers. Please make use of these to prevent the spread of illness or if you suspect you have encountered someone who is sick.

Ways you can help prevent the spread of the virus:

Please call ahead to inform us if you have symptoms of respiratory infection (e.g., cough, runny nose, fever, sore throat or shortness of breath) so that we may reschedule your appointment to a time when you are feeling well again

For everyone’s safety, we urge you to limit those who accompany you to your visit (such as children or friends).

Washing your hands often and thoroughly is the best way to protect yourself and others. Wash hands for at least 20 seconds making sure to scrub your palms, backs of your hands, between fingers and under your nails. Please see the CDC website for any additional guidance on handwashing (https://www.cdc.gov/handwashing/when-how-handwashing.html).

During these unprecedented and uncertain times, we are committed to providing you with the quality care you have always expected from us. Our medical providers and professional staff stand ready to provide you with the care and experience you need, in an environment that is safe.
More information on COVID-19 can be found at https://www.cdc.gov/coronavirus/2019-ncov/index.html

We appreciate your trust in our practice and remain ready and equipped to serve your oral and facial needs.

Drs. Neal, Leonard and Sorensen